Refund policy

We want every order to arrive perfect. Because our treats are fresh, handmade food, we handle returns and refunds in the limited situations below.

## 1. Perishable, handmade food
As our products are perishable and made fresh, we are unable to accept returns or exchanges for change of mind, or once an order has been opened or consumed.

## 2. Damaged, spoiled or incorrect orders
If your order arrives damaged, spoiled, or is not what you ordered, we will replace it or refund you in full. To be eligible:

• Report the issue within 2 days (48 hours) of delivery.
• Send us photos of the product and the packaging as received, with your order number.
• Keep any remaining contents and packaging until your claim is resolved.

## 3. How to report an issue
WhatsApp or call us on +91 95552 55334 within 2 days of delivery with your order number and clear photos. We usually respond within 1–2 working days.

## 4. Resolution & refund timeline

• Once your claim is approved, we offer a replacement or a full refund of the affected items.
• Approved refunds are processed to your original payment method within 7–10 business days.
• For Cash on Delivery orders, refunds are made by UPI or bank transfer to details you provide.

## 5. Cancellations
You may cancel an order before it is dispatched for a full refund: contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled.